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Travel technology (also called tourism technology, and hospitality automation) is the application of Information Technology (IT) or Information and Communications Technology (ICT) in the travel, tourism and hospitality industry. One form of travel technology is flight tracking.
Since travel implies locomotion, travel technology was originally associated with the computer reservations system (CRS) of the airlines industry, but now is used more inclusively, incorporating the broader tourism sector as well as its subset the hospitality industry. While travel technology includes the computer reservations system, it also represents a much broader range of applications, in fact increasingly so. Travel technology includes virtual tourism in the form of virtual tour technologies. Travel technology may also be referred to as e-travel / etravel or e-tourism / etourism (eTourism), in reference to "electronic travel" or "electronic tourism".
eTourism can be defined as the analysis, design, implementation and application of IT and e-commerce solutions in the travel&tourism industry; as well as the analysis of the respective economic processes and market structures and customer relationship management.
Travel technology is increasingly being used to describe systems for managing and monitoring travel, including travel tracking and flight tracking systems.
In other contexts, the term "travel technology" can refer to technology intended for use by travelers, such as light-weight laptop computers with universal power supplies or satellite Internet connections. That is not the sense in which it is used here.
Travel technology includes many processes such as dynamic packaging which provide useful new options for consumers. Today the tour guide can be a GPS tour guide, and the guidebook could be an audioguide, podguide or I-Tours, such as City audio guides. The biometric passport may also be included as travel technology in the broad sense.
XML-based technologies have become increasingly important for the travel industry. XML can be used to support air reservation booking or to implement optional services and merchandising functions in the booking process.1 Another important application of XML is the establishing of direct connections between Airlines and Travel Agencies.2 In order to create a generally accepted XML-standard, the Open Axis Group was founded.
Certainly travel technology was born on the coat-tails of the airline industry's use of automation and their need to extend this out to the travel agency partners. It should be kept in mind that there was an online world before the advent of the world wide web in the form of private and commercial online services, via packet switched network using X.25. Travel technology played a significant role in the so-called dot-com boom and bust, circa 1997-2001.
- Strauss, Michael, Value Creation in Travel Distribution, 2010, ISBN 0557612462
- Buhalis, Dimitrios (2003). Etourism: Information Technology for Strategic Tourism Management. Harlow, England: Financial Times Prentice Hall. ISBN 978-0-582-35740-2.
- Egger, Roman (2005). Grundlagen Des Etourism: Informations- Und Kommunikationstechnologien Im Tourismus (in German). Aachen: Shaker. ISBN 978-3-8322-3663-2.
- Egger, Roman; Buhalis, Dimitrios (2008). Etourism Case Studies: Management and Marketing Issues. Amsterdam [etc.]: Butterworth-Heinemann. ISBN 978-0-7506-8667-9.
- Fesenmaier, Daniel R.; Wober, Karl W., Werthner, H. (2006). Destination Recommendation Systems: Behavioural Foundations and Applications. Wallingford, UK: CABI. ISBN 978-0-85199-023-1.
- Joseph, A. C. (2003). "PenAir Travel backoffice- Design concepts". London: Penguin Commercials Ltd. Retrieved 11 April 2011.
- Maurer, Ed (2003). Internet for the Retail Travel Industry. Clifton Park, NY: Thomson/Delmar Learning. ISBN 978-0-7668-4071-3.
- Sheldon, Pauline J. (1997). Tourism Information Technology. Oxford, UK: CAB International. ISBN 978-0-85199-181-8.
- Tesone, Dana V. (2005). Hospitality Information Systems and E-Commerce. New York: John Wiley and Sons Ltd. ISBN 978-0-471-47849-2.
- Werthner, Hannes; Klein, S. (1999). Information Technology and Tourism. A Challenging Relationship. Springer. ISBN 978-3-211-83274-5. Text "Vienna" ignored (help)
- Zhou, Zongqing (2004). E-commerce and Information Technology in Hospitality and Tourism. Clifton Park, NY: Delmar Learning. ISBN 978-0-7668-4140-6.
|Wikivoyage has travel information related to: Software for travellers|
- Business > Hospitality > Software at the Open Directory Project
- International Federation for IT and Travel & Tourism (IFITT)
- KTO's Tourism Technology Strategy
- TRINET - Tourism Research Information Network